Frequently Asked Questions (FAQ) about Elli Jewelry

Welcome to the Elli Jewelry help center! Whether you have questions about our Bali-crafted silver, sizing, shipping, or caring for your favorite pieces, we’ve gathered all the answers right here to make your experience as smooth as possible. If you need a little extra help finding the perfect piece or managing an order, our team is always just a message away.

Category	Question (FAQ)	Answer
1. Materials & Authenticity	Is Elli Jewelry made of real silver?	Yes, 100%! All our jewelry is crafted from authentic 925 Sterling Silver. Every piece combines the precision of authentic German design with the fine craftsmanship of local Balinese artisans. For gold variants, we use premium 18K Gold / Rose Gold plating.
	Is this jewelry safe for sensitive skin (hypoallergenic)?	Absolutely. All Elli Jewelry pieces are hypoallergenic, ensuring they won't cause irritation, itching, or redness on sensitive skin.
	Does silver jewelry tarnish or turn black? How do I care for it?	925 Sterling Silver naturally oxidizes over time when exposed to humid air, perfumes, or lotions—this is proof of genuine silver. You can easily restore its brilliant shine using a silver polishing cloth or by washing it with warm water and mild dish soap.
2. Sizing & Fitting Guide	How do I find the right ring size for my finger?	You can measure your finger circumference using a strip of paper or string and check the length against a ruler (in mm). Please refer to our Size Guide Page. Still unsure? Chat with our CS via WhatsApp at the bottom right—we're ready to help you find the perfect fit!
2. Sizing & Fitting Guide	What if the ring I ordered is too small or too big?	We offer size exchanges within 7 days of delivery, provided the item is unworn and all original seals and packaging remain intact. Please note that return shipping costs are the customer's responsibility.
3. Shipping & Logistics	How long does shipping take and which couriers are used?	We use J&T Express for all local deliveries. Estimated Delivery Times: Bali: 1–2 business days Greater Jakarta (Jabodetabek), Java Island & Major Cities: 3–5 business days Outside Java: 3–7 business days Tracking numbers will be automatically sent to your email once your package is handed over to the courier. For international shipments, we use DHL Express. Estimated delivery times may vary depending on the destination country.
3. Shipping & Logistics	Is shipping safe and insured?	Yes, every package is carefully packed in a protective box and covered by shipping insurance to ensure your items arrive in perfect, flawless condition.
4. Payment & Promotions	What payment methods are accepted?	We accept convenient local payment methods: Virtual Accounts (BCA, Mandiri, BRI, BNI, Permata), E-Wallets & QRIS (GoPay, OVO, ShopeePay, Dana, and any bank QRIS app), and Credit/Debit Cards (Visa & Mastercard). We also accept PayPal for international buyers
4. Payment & Promotions	How do I apply a voucher or promo code?	Enter your promo code into the "Discount Code / Voucher" field during checkout and click Apply. The discount will automatically reduce your total purchase amount.
5. Warranty & Returns	Is there a warranty for damaged or defective items?	Yes, we provide a replacement warranty if your item arrives defective or incorrect. An unedited unboxing video recorded while opening the package is required for warranty claims.
5. Warranty & Returns	Is the packaging suitable for gifting?	Absolutely! Every order includes a complimentary pouch or exclusive gift bag. You can also request a custom gift card or jewelry box message by contacting our CS team on WhatsApp when placing your order.